Last-Minute Gifts: Tips on Vouchers, Exchange Rights & Co.
In the store, there is no legal right to exchange, but it is often offered by retailers. Those who order online can usually withdraw from the contract within 14 days, longer if the information is deficient. Be careful with bargains, as cheap is not always reputable. Therefore, check the imprint and reviews. Consumers should redeem vouchers quickly so they don't become a disappointment.
Exchange, Warranty, Guarantee: What to Consider When Buying Gifts
No Right to Exchange: In brick-and-mortar retail, there is no legal right to exchange. An exchange is only possible if the retailer voluntarily allows it - this is usually stated in the general terms and conditions (GTC) and is also printed on the invoice. If not, have it noted. Always inquire about the exact conditions before purchasing.
Redeem Vouchers: Vouchers are a popular gift - but beware: If the provider goes bankrupt, the gift quickly becomes a nuisance: Because in the insolvency proceedings, the voucher is usually worthless. You can register your claims, but given the low quotas and 25 Euro court costs, it's hardly worth it. Therefore, redeem vouchers as quickly as possible. Even if they are generally valid for up to 30 years. A shortening of the period is possible - but only if the entrepreneur has a good reason for it.
Gift with Defects - Warranty Applies: If the gift has a defect, there is a legal right to warranty. Provided the defect was already present at the time of purchase. Retailers must repair or replace the goods free of charge up to two years after purchase. If this is not possible, you can claim a price reduction or demand your money back. The retailer (not the manufacturer) is responsible. There are no formal requirements, but for documentation purposes, make defects known in writing and by registered mail.
Voluntary Warranty: The warranty is a voluntary commitment, usually by the manufacturer.
What to Consider When Shopping Online
14 Days to Consider: There is generally a 14-day right of withdrawal for online purchases. Exceptions: such as personalized mugs or concert tickets. If you are not properly informed about the right of withdrawal, the deadline is extended by twelve months. Beware, extended return periods far beyond Christmas are not legally regulated and voluntary. However, if they were agreed upon at the time of purchase, they are binding.
Warning Against Fake Shops: If you don't know a retailer, google their website. Be vigilant with unbeatably cheap offers. Check the imprint, reviews, and whether there are different payment methods. Fraudulent fake shop provider? Check the shop at www.fakeshop.at/shopcheck/.
Caution with Advance Payment: Stay away if you can only pay in advance with cryptocurrencies, via money transfer service providers (such as Western Union, MoneyGram) or gift cards for other retailers in an online shop. This is usually a fake shop.
Look at the Imprint: Look at the "Imprint", "About Us" or "Contact". Suspicious: You can't find any retailer information, just a contact form. With providers from China or the USA, for example, additional customs duties or exchange rate fees may apply when paying.
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