Accounts at Bank 99 Blocked Over Easter
Bank 99 will block all customer accounts from Friday, April 18, from 2 PM until Easter Monday, April 21. The block affects online banking and banking apps, and debit and Maestro cards will only function in a very limited capacity. Payment services like PayPal will also be unavailable, as reported by "Der Standard" on Tuesday. Customers should therefore stock up on cash in advance or switch to credit cards.
Bank 99 blocks all accounts over Easter due to IT transition
According to Standard, the extensive maintenance work is due to a profound IT transition. Exactly four years after the acquisition of Ing-Diba's retail division, all customers are to have the same banking infrastructure for the first time. Until now, there were two different apps – one for new Bank 99 customers and a second for former Ing-Diba customers.
Payment orders will only be accepted until Thursday, April 17, at 2:30 PM. After that, no transfers will be possible – payment transactions will resume on Tuesday, April 22.
Cash withdrawals largely possible over Easter weekend
Bank99 stated to the APA that 95 percent "of our customers actively involved in payment transactions" can "generally use" their debit/Maestro cards for cash withdrawals at ATMs or POS purchases (e.g., in supermarkets or restaurants) "normally over the Easter weekend." However, "maintenance-related deviations in their individual daily and weekly limits may occur."
Two new apps and new login details
With the restart, former Ing-Diba customers will need to adjust to new login details. Activation will take place from Easter Monday via a step-by-step guide in the new app infrastructure. This will consist of the main app "Meine-99" and the security app "Okay-99" for logins and order approvals. Additionally, affected customers will receive new IBANs and debit cards. However, the PIN code will remain the same.
According to the Standard report, the transition will also make functions like Apple Pay, Google Pay, transaction categories, payment slip scanning, and a calendar for scheduled payments accessible to all – former Ing customers previously did not have access to these. While former Ing-Diba customers will continue to pay no account management fees, this does not apply to new customers: Here, the fee models range from 1.99 to 15.44 euros per month.
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This article has been automatically translated, read the original article here.