Recall of Energy Storage Systems: These Models Are Affected

Systems produced between April 2017 and September 2018 are affected.

Fire Hazard in Extreme Cases

After several reported incidents, the company has determined that a software error in the battery management system can lead to overheating. In extreme cases, there is a risk of fire. Particularly critical: The affected systems can pose a safety risk even when turned off.

These Models Are Affected

The recall includes the following product lines:

- RESU 7H (Type-R)

- RESU 10H (Type-R)

- RESU 10H (Type-C)

The serial numbers of the affected devices start with "R15563" to "R18119".

How to Determine if Your Device is Affected

Consumers can check the serial number of their energy storage on the nameplate on the side of the device. LG Energy Solution has also set up a special website where customers can enter their serial number and immediately check if their device is affected by the recall.

What Consumers Need to Do Now

1. Immediately check the serial number of your device

2. If affected: Contact LG customer service

3. Do not continue to use the system until it has been checked

4. Document any irregularities

Free Inspection and Replacement

LG Energy Solution will cover all costs for the inspection and, if necessary, replacement of the systems. Authorized technicians will carry out the work on-site. The average waiting time is currently about two to three weeks.

Legal Situation for Consumers

Affected customers are entitled to a free rectification in accordance with statutory warranty rights. If damages have already occurred due to the error, these can also be claimed. Documentation of any damages is particularly important.

Contact Options for Affected Customers

- Email: service@lg-energysolution.com

- Web portal: www.lg-energysolution.com/recall

The recall once again highlights the importance of regular safety checks on energy storage systems. Experts recommend strictly adhering to maintenance intervals even for models not affected.

(Ed)

This article has been automatically translated, read the original article here.