Survey Shows: Dissatisfaction with Local Gastronomy is Growing
The gastronomy in Austria, Germany, and Switzerland is declining, suggests a survey presented on Wednesday (Sample 3,082 people). 35 percent of respondents in Austria noticed a deterioration in service over the past two years - in Germany and Switzerland it was 27 percent. The most annoying was the price-performance ratio (33 percent), followed by the quality of food and drinks (27 percent).
Guests complain about deterioration in quality and service in local establishments
And another annoyance is identified: the tip. 85 percent of respondents want fair wages instead of this form of payment for employees by the guests. Nearly half stated in the survey that they are often unsure how much tip is appropriate. A third also gives a "toll" even with poor service.
The disclosure of credit card details when making a reservation is met with little approval, with 84 percent rejecting it. Time slots and fixed service charges also upset guests. People are reluctant to pay for tap water and a "robber plate," and if they do, then a maximum of 90 cents for the water and 1.12 euros for an additional plate.
Austrians enjoy dining out
According to the Marketagent survey published on Wednesday, 65 percent of respondents in Austria treat themselves to a meal out at least once a month - more than in Germany (54 percent), but less than in Switzerland (69 percent). 6 percent dine out several times a week, while a good 5 percent refuse to visit the gastronomy.
"Our study shows: Austrians enjoy dining out - but they want to feel well-treated, pay transparently, and decide freely. Complex fee models and impersonal regulations endanger the fragile balance between hospitality and business model," concludes Marketagent CEO Thomas Schwabl.
Half have no problem with "Adult only"
Speaking of hospitality: 55 percent of respondents had no or rather no problem with children under 16 not being allowed in the establishment. At the same time, 59 percent have no problem with dogs being brought into the restaurant or inn. It is also noticeable that Austrians are much more likely to reserve more seats than they need - compared to Germans and Swiss. There are no country differences in the assessment of the willingness to pay of acquaintances during gastronomy visits: 3 out of 4 respondents have no friends who are reluctant to pay.
(APA/Red)
This article has been automatically translated, read the original article here.