Vienna Taxi Customers Give Top Marks for Rides
For a year now, passengers have been able to rate their taxi ride in Vienna directly via QR code. The first results are now available: According to the Vienna Chamber of Commerce, the feedback was predominantly positive. 95 percent of the ratings were "Very good" or "Good".
Over 20 Million Taxi Rides in Vienna Evaluated
In the past twelve months, around 20 million rides were completed in Vienna. Passengers used the opportunity to provide feedback via QR codes 9,100 times. The average ratings are 1.23 for the ride, 1.23 for the vehicle, and 1.24 for the drivers.
"The extremely positive rating of the rides shows that Vienna's taxi drivers are doing an excellent job," explained Resul Ekrem Gönültas, chairman of the Vienna Taxi Guild. According to him, passengers primarily used the feedback to express their satisfaction with the service and quality.
Criticism in 5 Percent of the Reviews
Only five percent of the feedback contained complaints. The Chamber of Commerce announced that it would continue to analyze the results to derive possible improvements for customers and companies.
(APA/Red)
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