New Rule for Number Portability from November 3, 2025

The regulatory authority RTR has closed a legal gap in number portability with an amendment. From November 3, 2025, mobile numbers can be transferred to a new provider in exceptional cases without the otherwise necessary number transfer information. This becomes relevant, for example, if the previous provider unexpectedly ceases operations.

Number Portability: RTR Closes Gap

"If end users have to unexpectedly port their mobile number away from their provider because it ceases operations due to insolvency or withdraws from the Austrian market, this was often difficult or even impossible in the past," said RTR Managing Director Klaus Steinmaurer according to a press release on Friday. This gap has now been closed.

For number portability, it is normally necessary for the previous provider to provide essential information about the mobile contract. With the amendment, the transfer of the mobile number is possible from November 3 in exceptional cases even without this information.

(APA/Red)

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