After AK Lawsuit: Canal+ Customers Now Receive Refunds
Canal+ muss Kunden die Aktivierungsgebühr zurückzahlen.
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The Chamber of Labor has examined the contract clauses of Canal+ (formerly known as HD Austria). After filing a lawsuit, the Chamber of Labor reached an agreement with the television and streaming service.
The most important provision for Canal+ customers concerns the unlawfully paid activation fee. Canal+ will refund it to the affected parties upon request. Furthermore, Canal+ has committed to no longer using other provisions.
How Canal+ Customers Can Get the Activation Fee Back
Canal+ customers sometimes had to pay an activation fee when signing up for a subscription, which was recently 29.90 euros. From the AK's perspective, these and other clauses were inadmissible. After a lawsuit, the AK reached an agreement with Canal+. Canal+ will refund the unlawfully collected activation fee to the affected parties upon request.
- Personen, die eine Aktivierungsgebühr entrichtet haben und diese bislang nicht zurückerhalten haben, bekommen ein Informationsschreiben von Canal+, in dem alle notwendigen Informationen zur Rückerstattung enthalten sind.
- Personen, die kein Informationsschreiben bekommen haben, können die Erstattung über die Webseite von Canal+ oder mithilfe eines Musterbriefs der Arbeiterkammer beantragen.
- Weitere Einzelheiten und ein Musterschreiben zur Rückforderung der Aktivierungsgebühr gibt es hier.
(Red)
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