The Hungarian airline Wizz Air must revise its terms and conditions and reimburse consumers for fees unjustly charged, as the Chamber of Labour (AK) announced on Monday. For example, the 40 Euro check-in fee is inadmissible. In a total of 81 out of 88 clauses in the Conditions of Carriage that the AK had objected to, the Supreme Court (OGH) sided with the employee representatives.

Wizz Air Convicted for Inadmissible Clauses and Practices

In addition to the Conditions of Carriage, 30 clauses regarding the Wizz Account, the customer account, the Wizz Gift Voucher, as well as the practice of refunding ticket costs in Wizz Credits without the written consent of passengers were declared inadmissible.

In addition to the check-in fees, further fees were declared inadmissible. Among other things, confusing conditions were objected to - here too, the airline must provide a remedy. The OGH rejected the validity of Wizz Gift Vouchers for only 12 months as inadmissible. And ticket costs may only be refunded in Wizz Credits with the consent of the passengers. Consumers with habitual residence in Austria who have been affected by the clauses since 2019 can assert their claims via the airline's homepage, as the AK announced.

Airline Accepts Judgments

"After discussions with the Austrian Chamber of Labour, Wizz Air has reached a settlement to clarify the issues raised in the court proceedings. The airline acknowledges the recent judgments of the Vienna Commercial Court and accepts them and will act accordingly," the airline said on Monday evening. A "refund process" has been set up for passengers who have been charged a check-in fee since the beginning of 2019. Expired Wizz Credits will also be reinstated and expired vouchers will be reissued with a five-year validity.

Get Your Money Back from Wizz Air - Here's How

(APA/Red)

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